Brighton Dome & Brighton Festival (Brighton Dome and Festival Ltd – BDBF) is committed to protecting your privacy and conforms to the terms of the 1998 Data Protection Act and the Privacy and Electronic Communications Regulations 2003, and from May 25th 2018, the General Data Protection regulation (GDPR) 2018. The personal information that you enter on the website will be held securely and will not be used for any other purpose than for us to contact you about Brighton Dome & Brighton Festival activities, unless you’ve given us permission to send you information from the arts organisations, company or promotor you are booking to see.
Brighton Dome & Brighton Festival, is a national arts organisation and is a registered charity in England and Wales. We are the south coast’s premier multi-arts venue and present and produce over 600 events each year. In addition to the year-round programme, each May we produce England’s leading mixed-arts celebration and internationally acclaimed Brighton Festival. We also manage the Brighton & Hove Music and Arts service, providing music education for young people across our city.
The personal information that we collect includes:
We collect your information when:
We may collect any of this information from a person working on your behalf with your consent such as a personal assistant.
We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests.
Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you might give us permission to access information from those accounts or services.
For a small number of our audience where we want to better understand engagement with Brighton Dome & Brighton Festival and potential interest in supporting us further, we may collect information such as job history, political preferences, and philanthropic activities from places such as Companies House and other business related resources, the internet or information that has been published in articles/newspapers.
BDBF is committed to protecting the personal information you entrust to us. Your personal data will be held and processed on BDBFs systems or systems managed by suppliers on behalf of BDBF to hold a record of your interactions with BDBF. These interactions include ticket purchases, donations, memberships, queries, complaints, correspondence and attendance at special events.
BDBF also conducts regular data hygiene processes which kees the personal data we hold clean, up-to-date, and free of duplication. We aim to keep a single record for each customer.
Access to personal information is strictly controlled and can only be accessed by staff who need it to do their job. Sensitive data is additionally controlled and only made available to those who have a reason to work with it.
We may need to disclose your details:
We do not sell personal details to third parties for any purpose nor will we share your personal data with any other organisations or promoters unless we have your explicit consent to do so. These third party organisations will be named at the point of data collection and your provision of consent to receive information from them.
We use a number of data processors in order to help us provide the services you request. These organisations are obligated to act on our instruction in relation to their use of your personal data and do not have any control over your data in their own right. We make sure anyone who provides a service for BDBF enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect. The main way we use your information is to provide the services you’ve requested. We may process your personal data because it is necessary for the performance of a contract, for example:
• Sending out a ticket to your address if you’ve made a ticket purchase
• Teachers contacting parents to provide lesson times
• Reminders, updates and feedback requests when you sign up to an event or make a donation
• To invite you to events as part of your membership or sponsorship benefits
• To process payments assist us with internal administration
• To enable recruitment and employment processes
• To provide the best possible customer service
We have legal obligation for building and venue security and so use CCTV recording equipment in and around our premises
We may also process your data where we have a legitimate interest to do so for example:
• To Learn about your interests and preferences so that we can contact you with information that is relevant to you ie future events and educational development opportunties.
• To help us target our marketing and development communications and adverts so that they’re more relevant to you and to give you an exceptional experience
• To better understand your reasons for donating to us.
• To carry out screening on potential donors and to conduct due diligence on major donors (please also see the section below on Research, Profiling and ‘Wealth Screening’)
• To analyse how you use our services (including our websites) to help us better understand our audiences and customer base and to improve our processes.
• We also use films, photographs and audio for promotional purposes on our websites, social media accounts and other formats where it would not be necessary, appropriate or practicable to obtain your specific consent.
• To participate in research and data analysis as required by the Arts Council England for example Audience Finder. This allows us to understand our audience in a local and national context and helps us to identify new audience opportunities.
• To enable us to fundraise effectively because we are a charity
We may also process your personal data (including sensitive personal data) where:
• it is necessary for medical purposes (for example, in a medical emergency)
• it is necessary to protect your or another person’s vital interests
• we have your consent to do so for example photography consent as part of creative learning and Music and Arts project participation including parental consent for all participants up to 18 years.
• We will ask for your consent to provide you with information about products and services and fundraising activities which may be of interest to you (apart from where it is appropriate for us to rely on our legitimate interests to do so).
If you have opted out of marketing communications, we may still get in touch with you. For example as mentioned above we may email you to give you important information about the events you’ve booked or to tell you about any changes.
BDBF relies on charitable support to maintain our artistic, heritage and community work and to make this available to everyone.
You can receive information about supporting BDBF by contacting our Development team by email, over the phone or in person. We will tell you about our current campaigns that we think are most relevant to you, ways that you can make a real difference to our creative learning and community programmes, and invitations to events where you and your family can get closer to our artistic programme by joining one of our supporters schemes.
We invite some people who might be interested in joining one of our supporter schemes to special events eg. drinks receptions or rehearsals or to tell you about extra benefits including priority booking. Guests we invite might include current supporters, Members, people who have given donations in the past, audiences who attend concerts and events regularly, audiences who have identified specific programme interest, friends of current supporters, our Board and staff.
Our donors tell us that tailored and relevant communication is a priority for them and we constantly review this and listen to you to make sure we are getting this right.
We want to ensure our communications to our supporters are personal, relevant and timely and we want to give you an enhanced experience when you attend events by introducing you to artists or members of staff that we think you might enjoy meeting. To ensure that our communications are relevant to you and your interests and to assess your likely ability to make, and interest in making, donations to BDBF, we may use additional information such as geographical information and measures of affluence where available from external sources to assist us. This will be a combination of publicly-available information, for example drawn from company resources and news media, with what you have provided to us, such as past donations and career information. We may use the services of external screening/profiling companies, and publicly available data from social media sites like LinkedIn, Facebook and Twitter, depending on your privacy settings and/or interaction with us.
BDBF may hold personal data that has been created by us from other personal data that we already hold about you, either from internal or external research/profiling. This may be carried out by automated or manual processes, and enables us to better understand you as our supporter and make appropriate requests for support. A list of publicly available sources of information used by BDBF for the purposes detailed is available on request.
Please note however that before seeking or accepting major donations we are required to conduct a minimum level of due diligence, including reviewing publicly available personal data. Due diligence is conducted in accordance with BDBF’s gift acceptance policy.
We consider our relationship with audiences, donors and other stakeholders to be life-long. This means that we will maintain a stakeholder record for you until such time as you tell us that you no longer wish us to keep in touch. In this instance BDBF will delete the majority of your personal data we hold (except where we have a legal obligation to retain information),and will maintain basic personal data to ensure that we do not inadvertently create a new record in the future.
Employee records are maintained for 6 years after leaving the organisation and job application information will be held for up to one year for unsuccessful applications
Some information may also be retained indefinitely for historical, statistical or research purposes.
Under the DPA and GDPR you have the following rights which can be exercised by contacting BDBF and submitting a subject access request:
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.